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7 Steps to Reduce On-going Costs with CRM

July 22nd, 2014 by

Typically, as a Small Business owner or manager, you don’t normally associate purchasing software to reduce costs. However, CRM software specifically has some cost reduction advantages that are discussed below:

1. No More Looking for Documents. According to research by Delphi Group, a Boston consultancy group, 30% of all employee time is spent trying to find “lost” documents. Do the math and you will be shocked at how much wastage is going on in your company!

2. No More Spending on Advertisements that Don’t Bring in Revenue. With marketing automation, you will know exactly which advertisements bring in the revenue so that you can toss out the other ads.

3. No More Wondering What Activities took place When & Where. Since all communication is tracked in CRM software, all your employees will always have insights as to a customer or vendors history with your business.

4. Reduce Customer Service costs up to 70%. By using web self-service (a way for your customers to receive Client Specific information from your web site), you will be able to reduce customer service calls and staffing.

5. Reduce printing costs. Why print when you can distribute your brochures online. With CRM, you can automate distribution of brochures and other documents through email and web self-service access.

6. Consolidate Custom Databases. Because you can create custom screens, consolidating other databases in your CRM Software will reduce licensing and maintenance costs.

7. Layoff the “extra” Help. With CRM, each of your employees will be able to accomplish a lot more. So, it will allow you to review your staffing needs for all the “extra” help that you have from time to time. For example, new leads can come in through your web-site automatically into your CRM system and assigned to the appropriate sales rep – all through automation. You will be able to import leads from other sources as well – no more manual data entry!
Now, Go Save Money with CRM!


About the Author


Employing Moving Services: Do’s And Don’ts

July 21st, 2014 by

With combined revenues of US$12 billion per annum and 8,000 companies making up the US moving and storage industry, the size of this sector is comparable to the computer retailing industry. Companies that provide moving services are many, and you need to employ only one. The following discussion will help you choose the most appropriate one and also give you some tips on the ways to safeguard yourself against unfavorable events.

Employing Moving Services: Do’s

When you opt for moving services, there are certain questions you must ask and preparations that you must make. Information is the key to all locks. When you are in the process of choosing a reliable mover, it is wise to conduct in-depth background check on each company and read reviews of the projects executed by them. Also, try to gather a clear perspective on how to calculate costs.

To keep to a timeline, it is important to have your representative present at the points of loading and unloading. Insurance coverage provided by the moving company should be noted and weighed against the value of your goods.

Employing Moving Services: Don’ts

Companies that accept payments in cash and not in other form should be avoided. When there is ambiguity surrounding the language of the document you are signing, do not sign it until you have clarified all your doubts.

Do not sign any documents until you are completely satisfied with the service and all your goods have been properly unloaded and set up.

It is important to spring into action immediately if you discover that there has been neglect or your belongings have been damaged. The earlier you raise a red flag, the easier it will be for you to claim your losses from the provider of the moving services.

Some companies have long-term experience, great reputation as well as impeccable work standards. One such moving services provider is Yankee Movers, based in New York. If you employ professionals like Yankee Movers, you can let go of all your moving worries. Visit their website at www.YankeeMovers.com to learn more.

About the Author

You can be tension free if you will do some research on moving services. Gather detailed information on NYC Moving Services online here at Yankeemovers.com!

CBEC � Issuing Central Excise Duties and Service Tax Drawback Rules

July 20th, 2014 by

The central board functioning under the Ministry of Finance, Government of India, responsible for framing laws and formulating taxes related to the import export trade is known as the Central Board of Excise and Customs. Also abbreviated as CEBC, this board is the governing body for looking after all the designing and formulation of tariff plans pertaining to the Import export trade. Indian Customs, Custom Excise and Service Tax Department are the important wings of this board, largely involved with the foreign trade. CBEC is the regulating board that governs the formulation and amendments of all the acts and legislations for import export trade. One of the most important task of this board is formulating the tariff and related updates for excise duties and customs. Issuing circulars for amendment and granting subsidies such as relaxation on the excise duties, Business schemes and duty exemption are also functions of this board.

CBEC is the governing authority for Indian Customs that has been vested with the powers conferred by section 75 of the Customs Act, 1962 (52 of 1962), section 37 of the Central Excise Act, 1944 (1 of 1944) and section 93A read with section 94 of the Finance Act, 1994 (32 of 1994), to formulate rules and also to make amendments in policies of the Customs, Central Excise Duties and Service Tax Drawback Rules, 1995. This rule is also acknowledged as Customs, Central Excise Duties and Service Tax Drawback (Second Amendment) Rules, 2010. These rules are integral aspects of the export business. Every exporter should be aware of the latest notification, containing relevant information such as hike in duties, exemptions, and drawback rates. This information is necessary to formulate business strategies as they are directly related to the financial aspect of the trade.

The relevant information regarding the policies and amendments of the Central Board of Excise and Customs can be easily reviewed on the internet. There are several online database companies that host relevant information on the board and also post the latest updates. Besides all this information, you can also review the notifications and circulars related to other eminent boards such Director General Foreign Trade (DGFT) and Reserve Bank of India (RBI). Infodrive India is one of the major players amongst the online database companies. An interesting section of their website is the Exim Guide (Import Export Guide), which is like an entry guide into the business of Foreign Trade. It contains all the mandatory details that a new entrant in the Foreign Trade Industry needs to know.

About the Author

Jayden William is an expert author who has written many articles on International Trade and Business. He is providing useful information on <strong>CBEC</strong> and <strong>Central Board of Excise and Customs</strong>.

Include Client Suggestions in Your Business Model

July 19th, 2014 by

Your clients are the right people to help you stabilize your business. Decision to include client suggestions in your business model leads to the overall growth of organization or business. A business is well executed through the help of client suggestion. You should always put yourself in the client’s shoes to know what they actually feel about your product. Through their valuable suggestion you get to know what they actually want and what they actual expect from you. If you want to know what exactly they are expecting from you, it is easy to identify it by deciding to include client suggestions in your business model.

If the clients are satisfied, it will ultimately lead to the growth of the business. It will help to enhance the processes of your business. Due to the clients suggestion the small problems of the company are solved immediately. It will lead to quality improvement in the organization. There will be no service or product issues faced by the managers. This is the easiest way of getting rid of any problem in the organization without any investment. It is easy and inexpensive way to increase and enhance the productivity of the organization and align it to the requirements of your organization.

If you include client suggestions in your business model it would ultimately lead to achievement of high level of efficiency in the organization. If you are able to satisfy the customers, the result is always positive from the point of view of your business. There should be a continuous survey to know the requirements of the customers. Many multinational companies throughout the world have given first preference to their clients and have saved billions. There are wel-known companies all over the world who provide best service to their clients. They consider the client suggestion and implement them in their business and record the changes that occur.

Clients are the most important factor for conducting any sort of business. Business can only run through proper client service. If the clients are satisfied it will ultimately lead to the overall development of the company. A company can only expand if it has a good relation with its clients. Clients are the ones who help in the overall growth of any business. That is why it is very important to include client suggestions in your business model. Consider all their suggestion as very important and try to put them in action. Once you start using the suggestions you actually get used to all of them and it will help you to prosper in business.

Once you start running a business and your business is running well, to continue the same and sustain the progress the most important thing you need to take care of is, client relation. A satisfied client may help you promote your business to others; this further reduces your promotional expenses as well. Once you’re clear about the client’s requirements and needs it is easier for you to plan your business accordingly. You can create web pages on tweeter, blog, facebook etc where clients can post their suggestion. These sites have proved to be a helping hand for running any sort of business.

Clients are always considered the first preference in any sort of business. It is therefore important to include client suggestions in your business model.

About the Author

Ryan Fyfe is the CEO of http://www.shiftplanning.com/ – An intuitive and free online employee scheduling tool for businesses of all sizes in all industries.

Business Facilities Management

July 19th, 2014 by

People always tend to make the best utilization of the facilities available in their possession. When it comes to business owners, there is a mandatory need to understand the perspectives of exploiting each and every facility without wasting it. Facilities management consultancy can be expressed as a support group which is required to guide people in carrying out the effective utilization of the resources in their hand. People should not mistake such consultancies which only support in the fields of planning and designing. These consultancies can help in identifying profit-generating areas for which the particular facilities are intended for. This consultancy will be responsible for approximately 90 percent of the final cost for the period of the business life succession.

Facilities management consultancy takes hold of all the factors of responsibility for carrying out the smooth running and free flowing of an organization. Instead of these responsibilities, these consultancies offer many other services. For example, constructive infrastructure is the chief area of production in any company and facilities management consultancies can help people in attaining a big place amongst all the competitive industries. These consultancies are growing their business with a rapid speed and soon, every other businessman will understand the need of having the services of Facilities management consultancies. They offer a secure and protective working environment to the company which has been considered as an essential requirement of the company from the older times.

For making the best use of the available capital in the company’s finances, there is a need to obtain the mandatory details and drawings. These details can be availed with the help of facilities management consultancy. One of the major reason for the success of these consultancies is their round the clock availability. The presence of this kind of support can be considered as an intelligent tool for accomplishing all the types of business processes. They specifically segment their work amongst various professionals according to their capabilities for achieving the optimum effectiveness in every other sector.

For more information please visit Facilities Management Consultancy

About the Author

Leigh Young

Farm Management Software – Speciality Software for a Specific Industry

July 18th, 2014 by

Managing a farm successfully in today’s economic environment requires dedication and a balance of well-rounded skills of the farming team. Like all business, the quality of decisions made that drive the implementation of the business strategy strongly determines the bottom line profitability and success of the venture, now and into the future.

Dairy farming and agricultural businesses are complex, with a plethora of inputs and outputs that must be accurately managed and accounted for. It is essential that both productive and financial records are kept in a reliable format that are easy to access and understand, to enable farm owners and managers to make critical business decisions. Other industries have long standing relationships in their implementation of technology to assist in the managerial functions of planning, implementation and control. Although the farming and agricultural industry has somewhat lagged behind others in their adaption of information technology, the current economy and the increasing pressures placed on farms to perform, their adoption of such technology has been nothing but revolutionary during the past decade.

One such example of information technology implementation into the farming environment is comprehensive farm management software. Incorporating the nuances of the industry, farm management software enables easy and accurate reporting and analysis of the farms performance, and outlines the investment required in each area of the business to achieve these results. One such example of this is the paddock diary component of farm management software, which enables the mapping of the actual farm to be completed on the farm management software. This can easily be accessed through home-based personal computers, laptops and mobile PDA’s. This aspect of the software empowers the management team to record, analyse and evaluate crop and feed growth, fertiliser inputs, soil tests, weed control and monitoring, harvest production and irrigation, among numerous other functions.

Additionally, the stock diary component of the software enables farms to accurately measure and manage mobs and individual animals; even multiple animals who are receiving the same treatment. Regular productive activities, including mating, birthing, milk and meat production, stock movements, vaccinations, dipping and weighing can be accurately recorded. In an intuitive and easy to use farm management software package, specific reporting tools allow farm managers and owners to accurately measure the performance of specific initiatives and management processes, and their direct and indirect impact upon productivity and bottom line profitability of the business. Take control of the future of your farming business today and source a reputable farm management software which will provide structure, accountability and measurability into your enterprise.

About the Author

iAgri Ltd is a market leader in farm and small business management software, exporting to many countries around the world.

Our LandMark Farm management software package will assist you with stock management, financial budgeting and planning for the forthcoming seasons feed requirements.

Emotionally Intelligent Communication

July 17th, 2014 by

All of us are familiar with the defining guidelines of workplace behavior. But when stress takes a toll in the office environment, tempers start to fray and many times lead to outbreaks of ‘unprofessional behavior’. This is where emotionally intelligent communication should come to the forefront.

People with high Emotional Intelligence are great communicators. This includes both aspects of communication – verbal and non-verbal. Listening with empathy (an EQ competency) defines high EI. Also, possessing the intuition (another EQ competency) to understand just when to interject and speak also defines high EI.

Let us look at a short list of important considerations to be kept in mind while conversing:


An important competency of Emotional Intelligence is Intentionality. You need to talk about something informative, sensible, pleasant and non-offensive. You need to constantly ensure to develop this skill, as it leaves an indelible mark on others. Ensure that you know what you have to say beforehand. This adds credibility to your thoughts and can even help steer the course of the conversation in the direction you desire.


Focus is important to build a business relationship, as it involves giving your undivided attention to the other person/s. It puts them at ease and encourages free flow of ideas. Refrain from interrupting with advice or anecdotes to prove your point till the other person is comfortable.

It also helps a lot to focus upon non-verbal cues while you speak. This can help you choose your words and also know when to stop. The objective here is to be “good company”. Be it an informal or formal gathering, it is best that you be prepared with a list of interesting or specific topics that you can put forward in an interesting manner.

Conveying Trust:

At a time when almost 48% of business hours are unproductive due to the lack of trust, the best thing for an emotionally intelligent person to do is to convey trust while communicating. This lowers barriers that may exist in communication, hence leading to free flow of ideas. This eventually leads to resolving of any problems that may have arisen due to gaps in communication.

I would like to re-instate that unlike EQ, EI is something that can be learnt over the years. According to Daniel Goleman in his record breaking bestseller, ‘Emotional Intelligence: Why It Can Matter More Than IQ’, EQ amounts to 25% of successes in leadership as opposed to IQ. By learning the art of emotionally intelligent conversation, it is possible to take a step nearer towards achieving a state of self actualization in work and personal relationships.

About the Author

This article was authored by Pramila Mathew, M.Ed, MBA, an executive coach who helps individuals, groups, teams and organizations find the right solutions in the workplace. MMM Training Solutions conducts soft skills training and executive coaching anywhere in the world. We guarantee the effectiveness of our training. You may reprint this article by requesting permission from: pramila.mathew@mmmts.com

A Short Guide to Difficult Conversations

July 17th, 2014 by

Are you avoiding a conversation you know you must have? Quite often it’s because you don’t know where to start. Here’s a checklist of things to consider as you approach that conversation you’ve been avoiding.
1. Talk to yourself first

· What do you hope to achieve by having this conversation?

· What would be your ideal outcome?

· Can you adjust your attitude to expecting a positive outcome?

· What emotions are you feeling about this situation?

· Will you be able to keep those emotions under control?

· What assumptions have you made about the person and/or the situation?

· Do they know there’s a problem?

· Is there anything else you need to know before you start this conversation?

· Should you speak to someone else first, or get help?
2. Write an agenda for the conversation

· This may be just for your own reference. Look at the points in the next section for ideas on what to include.

· Remind yourself to stay centred and focused with your full attention on the discussion.
3. Choose an appropriate time and place

· Ensure no interruptions or distractions (switch mobiles off).

· Privacy is also important.
4. Prepare and practice

· If possible, practice with someone else. At the very least run through the conversation – and the likely responses of the other person – in your head.

· Be prepared for a range of possible reactions including tears, anger, blaming and silence.

Now you’re ready for the meeting, so let’s look at what’s needed for it to run smoothly.

Clarity of purpose. Know why you’re having this conversation and what outcome you with to achieve.

Curiosityand a willingness to listen to everything the other person has to say. You don’t know their perspective on the issue and this is your change to find out. This may require you to put your ego to one side and really listen to what they have to say, without interrupting and disputing their views. Be aware of what their non-verbal communication is telling you, too.

Acknowledge the other person’s viewpoint. You can show you understand what they’re saying by restating it back to them. To acknowledge doesn’t mean you agree.

Take your turn to express your perspective, so that your position on the issue is clear. While it is good to put words to your emotions (for example, “I feel angry that we’re in this situation”), avoid acting in an emotional or angry way.

Work together on a solution. You may already have an ideal solution in mind, but it’s worth asking first what the other person would suggest. Keep an open mind and if you feel you’re being led off-track, go back to the beginning.

Agree and document what will happen next. This will include any changes to behaviour, processes or performance. It’s also important to agree on when and how you will monitor the changes.

Above all, stay centred and stick to your purpose and be willing to consider alternative outcomes.

About the Author

Susan Rochester has many years of experience in staff development management as a recruitment consultant. Learn more about the revolutionary online psychometric assessment Australia wide use and benefits to employers.

Electric Underfloor Heating – Install and Feel the Effect

July 16th, 2014 by

As I live in an extreme cold region, it was natural for me to face more and more severe climatic conditions during the winter season. Although, throughout the year the place enjoys for a mild and cooler climatic condition but winters are terrible. I cannot describe the wraths of coldness that we face during the winter season. The floors of the houses are just like frozen ice crates to step over. No one living in this region ever thinks of walking over it bare footed. Walking will simply stop and there is high possibility of catching serous cold and other fever while someone steps over the extreme freezing cold floors bare footed.
Each and every people living in this area always wear proper shoes while staying in the house. We never think of walking through the floors without wearing any shoes and sandals. Even thin-soled shoes and sandals sometimes fail to give suitable resistance from the freezing coldness of the floors that the interiors of the houses and buildings face for.
Therefore, some days back, I thought of bringing home some device that will help me and my family in staying away from the bitterness of cold. After much inspection and searching, a store advised me to take home an device that promises to solve my purpose in the best possible way.
A type of underfloor heating, the electrical devices are said to be the newer and modified version of the heating techniques used for warming up the floors of building and houses. I also had some previous information about the underfloor heating systems, but mostly I did not want to opt for one. It is because I had heard at an earlier stage that these are old concepts that were availed by the people from ancient age. Well, I don’t have a problem with it. However, another thing that I also heard was the complex installation procedure associated with them that always made me step away from the systems.
However, the shopkeeper told me to take home the electrical form of these heating systems due to the following advantages it provides for. It made me amazed and my earlier opinion about these things was changed at a drastic pace.
Less space required to get these systems installed.
Installation is extremely easy and is of less complex type.
Remains hidden from the users as they are installed beneath the floor tiles.
Floors get heated up much quickly.
Even distribution of heat throughout the room.
Does not give any smoke and pollution.
Doesn’t cause any harm to patients suffering from breathing problems like asthma.
Utilizes very little amount of electricity to function, thus saving a lot of money on electricity bills.
After hearing all these advantageous factors, I bought home this device and was enthralled while I observed that the above-mentioned advantages are true in the best of my senses!

About the Author

For more insights and further information about electric underfloor heating visit our site http://www.theunderfloorheatingstore.com/

6 Steps to Optimize Results When "Business as Usual" Doesn’t Work Any More

July 16th, 2014 by

Is your organization one for whom “business as usual” no longer works? Whether that result is precipitated by fewer customers, budget cutbacks, employee layoffs and/or furloughs, or some other unplanned change, the point is that you find yourself having to do more with less. The question I hear most often is, “How do we operate given our new reality?”

There are three important reasons why the answers to this question are critical:

1. The organization’s short-term survival depends on them.

2. Choices made now will have long-term implications: many or most of the new ways of operating are likely to be permanent.

3. In addition to keeping employees engaged now, management must consider how to retain good performers when the economy turns around and people have more options about where to work.

My answer to the question of how to operate given the new reality is that the focus, first and foremost, has got to be on employees. Here’s why: creating an employee-centered workplace™ produces a situation in which all stakeholders are better off. I define “employee-centered workplace™” as an environment in which every person, process, program, and policy is focused on helping employees become fully successful. When they are fully successful, individuals serve customers and clients well, and the organization is able to deliver its promised value.

Although not an exhaustive list, here are six steps to get you started on optimizing your results now and on positioning your organization for success in the coming recovery.

1. Identify clearly the value the organization provides for its customers or clients.

Organizations cannot optimize results if the value they provide is not crystal clear to all parties. Their value is not who they are or what they do; it’s the benefit customers and clients receive (from their perspective) as a result of having purchased the products or services. For example, first responders such as fire fighters, police, and aid workers take action rapidly in emergency situations; if asked, they will tell you that’s their job. But the value they provide is preserving lives and property.

2. Make sure everyone and everything in the organization supports the value it provides.

Every person, process, program, and policy must contribute to the organization’s value. If they do not, the organization is wasting resources and cannot optimize its business results.

It is critical that every employee sees clearly the value the organization offers and, importantly, how he/she contributes to providing it. When both these conditions are met, workers are inspired to perform their best because they understand the importance of the roles they play. Imagine the difference in motivation and engagement, for example, between a park employee who goes to work every day focused on the number of trash cans to be emptied, bathrooms to be cleaned, and lawns to be mowed, vs. one who anticipates spending the day ensuring that people have a safe and enjoyable recreation experience.

3. Empower employees by teaching them that they always have choices.

While there are many situations over which we have little or no control, we have two sets of choices about how to address their consequences. First, we always have control over how we view our situations: we get to choose how we experience them, no matter how dire they may be. For example, we can choose to see the current economic downturn as an opportunity to be leveraged, or we can decide to see it as an obstacle against which we are helpless to act.

Second, we get to choose how to take action to address the situations facing us. In a program I offer called Influencing Options®, I teach people about three empowering, healthy options they have in any situation:

1. Influence – i.e., try to change the external circumstances.

2. Accept – i.e., change their internal mindset and truly let it go.

3. Remove – i.e., leave, either immediately or in the future.

4. Prioritize by assessing the extent to which every person, program, process, and policy supports the value the organization provides.

Once the organization’s value is clarified, management must be relentless about judging everything in the organization against this standard: “How much does it contribute to the value we offer?” If the answer is “nothing,” stop doing it or get rid of it! Keep those people and things that are critical to providing the value – i.e., the organization would be unable to provide the value if they were missing. As resources permit, add the people and things that are very important – i.e., there would be a significant negative impact on the quality of the value (from the customers’ and clients’ perspective) if they were missing. Then add the people and things that are important – i.e., that would have a negative impact if missing. Under no circumstances should management add people or things that fail to contribute to the value provided by the organization.

5. Support and nurture your managers, especially those on the front lines.

It is more important than ever for organizations to support their management team, especially those who work most closely with employees. This is not the time to skimp on the training and development that prepares them for their critical roles! If they do not feel supported, how can they possibly be expected to inspire and support their employees? Researchers repeatedly have shown that supervisors’ behaviors have a direct impact on employee behaviors and attitudes. Happy customers are out of the question when the employees who serve them are unhappy or dissatisfied.

6. Be as open and transparent in providing information as possible.

It’s in everyone’s best interests for employees to be fully informed. Let them in on as much of the decision-making as possible. Communicate process and results frequently and widely. If people believe the decision-making process is fair, they will accept the results even if they don’t like or agree with them.

You may think that you cannot afford to take any of the above actions. My question is, how can you afford not to take them? The organization’s short-term survival and its long-term ability to thrive are at stake.

Tags : Results, Employees, Organization, Survival, Operations, Management, workplace, Values, human resources

About the Author

Pat Lynch, Ph.D., is President of Business Alignment Strategies, Inc., a consulting firm that helps clients optimize business results by aligning people, programs, and processes with organizational goals. For additional articles please visit our web site at http://www.BusinessAlignmentStrategies.com. You may contact Pat at Pat@BusinessAlignmentStrategies.com or at (562) 985-0333. Copyright 2009 Pat Lynch. All rights reserved.